Quantity Surveyors’ Perspective on Knowledge Areas for Sustainable Construction
Dr. Lysette D'souza, Associate Professor, General Management
Vimlesh Prabhu Desai and Lysette D’souza (2024). Quantity Surveyors’ Perspective on Knowledge Areas for Sustainable Construction. In: Rotimi, J.O.B., Shahzad, W.M., Sutrisna, M., Kahandawa, R. (eds) Advances in Engineering Management, Innovation, and Sustainability . EPPM 2023. Lecture Notes in Civil Engineering, vol 480. Springer, Cham. (Scopus)
Quantity surveyors’ ‘Construction Economists’ role blends economics with construction and engineering. Sustainable construction encompasses social, economic and environmental issues. Quantity Surveyors (QSs) need to apply their knowledge in a changing and demanding environment to achieve sustainability goals. Hence, to achieve the goal of sustainable construction, industry and academia should determine the domains where QSs should gain relevant exposure. The research aims to identify knowledge areas where QSs should possess essential expertise and skill sets to contribute to sustainability. The research methodology consisted of a literature review, followed by interview with some experts in the field of quantity surveying and finally a questionnaire survey among quantity surveying professionals. The data collected was analysed using IBM SPSS software. The top five knowledge areas were ‘Environmental science and Climate change’, ‘Systems thinking’, ‘Computer literacy on latest s/w packages such as BIM, CostX’, ‘Sustainability analysis’ and ‘Green Costing’. The results would aid academics and industry to design courses, training programmes and workshops to enhance the knowledge and competencies required of QSs in the areas so identified.
Technological Transformation in Food and Beverage Service: Enhancing Efficiency and Customer Satisfaction
Edgar Philip DSouza, Semele Sardesai
Name of the Journal : Revista de Turism
This research study gives a methodical analysis of the literature examining how technology affects consumer satisfaction and operational efficiency in the food and beverage industry. The evaluation summarizes the results of previous studies on the application of technology in various aspects of the food service business, including ordering procedures, payment options, kitchen operations, inventory control, and customer feedback systems. The study indicates that technological advancements have transformed the food and beverage service sector, resulting in increased operational effectiveness and elevated consumer satisfaction. It examines the benefits and difficulties of adopting new technology, including data security, customer resistance to change, and privacy issues. The evaluation also emphasizes how technology may improve client experiences through the use of virtual reality, online booking tools, tailored recommendations, and social media integration. The discussion highlight how crucial it is for companies to use technology wisely to streamline processes and give customers interesting, personalized experiences. The limitations of the evaluated studies are discussed in the paper's conclusion, along with potential directions for future investigation into things like long-term effects, financial ramifications, upcoming technology, and cultural considerations.
Women Professionals in Construction Industry: Barriers and Approaches to Improve Wellbeing, Safety and Health
Vimlesh Prabhu Desai and Lysette D’souza (2024)
Name of the Journal : Journal of Engineering, Project, and Production Management, 14(2), 0013. DOI: 10.32738/JEPPM-2024-0013 (SCOPUS)
The construction industry’s predominantly male image, coupled with its working ethos and environment, has resulted in a significantly low representation of women professionals in the workforce. Despite being the second-largest employer in India and contributing 9% to the country’s GDP, the industry sees a mere 2% representation of women professionals, including architects, site engineers, quantity surveyors, planning engineers, and safety professionals. Given the ongoing manpower shortage, there exists an opportunity for women to contribute to the industry and for employers to benefit from their skills. This paper aims to identify and assess the barriers hindering the well-being, safety, and health of women professionals at project sites, with the ultimate goal of increasing their representation in employment. The research employed a mixed methodology involving questionnaire surveys, interviews, and focused discussions. The top three identified barriers include long working hours and a culture emphasizing extended work hours as a demonstration of commitment, remote and changing work locations impacting family life, and inflexible work hours. Conversely, the top three proposed approaches involve providing suitable sanitary facilities, establishing separate and clean restrooms, and evaluating performance based on output rather than hours worked. Results indicate that both men and women share a common perception of most barriers and approaches, with a few exceptions. The insights gained from this study will contribute to advocating for the well-being, safety, and health of women at construction sites, promoting gender mainstreaming, and emphasizing the value women bring to the industry.
Analysing the Impacts of Artificial Intelligence Service Quality and Human Service Quality on Customer Satisfaction and Customer Loyalty in the Hospitality Sector
Semele Sardesai, Edgar D'Souza, Supriyanka Govekar
Received: November 2023 | Accepted: April 2024
Name of the journal: TURIZAM, DOI: 10.5937/turizam-45450
This study explores the differential role of artificial intelligence (AI) and human interface (HI) in the hospitality industry and their impact on customer satisfaction and loyalty. In response to intense competition, the industry is increasingly adopting advanced technologies such as AI and artificial intelligence robotics (AIR) to enhance customer service and improve the overall experience. The primary objective of this research is to investigate how hotel visitors perceive AI service quality and human service quality and how these perceptions influence consumer satisfaction and loyalty.
Travel decision making through blogs and vlogs: An empirical investigation on how user-generated content influences destination image
Deepti R. Jog, Nelissa Andrea Alcasoas
Name of the Journal : Turyzm/Tourism th e-ISSN 2080-6922, ISSN 0867-5856 (2023-10-04)
Tourist decision-making is based on the information available before visiting a destination. Although marketing content has a role to play, user-generated content (UGC) has gained momentum in recent years. This study considering the role of travel blogs and vlogs created by the user, aims to comprehend the role of these information sources in the decision-making of their consumers. The present research investigates the preference of travelers for UGC and its role in travel decision-making over other marketing information generated by destination marketing organisations (DMOs). The study is based on responses from 220 Indian tourists via an online web-based survey conducted using a structured questionnaire and applying multi-stage sampling. The study findings reveal a strengthened preference for blogs and vlogs among travelers compared to traditional DMO marketing content. The study provides implications for industry players that can help engage their visitors in UGC creation and dissemination for better marketing by suggesting suitable strategies for tourism.
A Review of Financial literacy Initiatives in India
CMA (Ms.) Shameem Memon, Dr. Makarand Sakhalkar
On 25-02-2023 online Mode th One Day International research Conference on India’s Milestone Across 75 Years of Independence in Commerce and Management organised by Government of Maharashtra Ismail Yusuf College of Arts, Science, Commerce Mumbai, Maharashtra
Financial literacy is a skill that one learns throughout one’s life and is the basis of one’s relationship with money. The fact that India continues to place lower in surveys undertaken by international organizations like the OECD, VISA, Master Cards, etc. at different time intervals, is regrettable and in no way encouraging, being India is home to Asia’s oldest and tenth-largest stock exchange. Indian Government has already launched various financial literacy initiatives targeting many groups including teachers. This study covers the overview of financial literacy initiatives by RBI and NCFE. An attempt is made to examine the awareness among the teachers about the various financial initiatives by RBI and NCFE in India. The findings of the survey are not particularly encouraging, there is still a lot of room to spread awareness of the financial initiatives among teachers in order to fulfil their primary goal.
Sustainability Reporting Index of select Cement Manufacturing Companies in India
CMA Harshad Deshpande, CMA (Ms.) Shameem Memon
Name of the Journal: The Management Accountant ISSN: 0972-3528, January 2023 Vol 58, No.01 Page Number 93-97 th
Details of Publisher: The Institute of Cost Accountants of India (ICAI)
Sustainability reporting is a tool used by the companies to convey their performance beyond the bottom line to its stakeholders. In India sustainability reporting will be compulsory for some specific companies from the year 2022-23. This study aims at the comparison of sustainability pillars to know the sustainability disclosure practices by three selected cement manufacturing companies in India. This study also aims at calculating the sustainability reporting index of these three selected cement manufacturing companies. Scores are derived using information gathered from secondary sources and content analysis of the annual reports and sustainability reports of the selected companies. The sustainability pillars and sustainability reporting index of the three chosen organisations were found to differ.
Modern slavery in global value chains: A global factory and governance perspective
Donella Caspersz
University of Western Australia Business School, University of Western Australia, Perth, Australia
Holly Cullen
Law School, University of Western Australia, Perth, WA,
Australia
Matthew C. Davis
Leeds University Business School, University of Leeds, Leeds,
United Kingdom
Deepti Jog
V M Salgaokar Institute of International Hospitality Education,
Manora Raia, Goa, India
Fiona McGaughey
Law School, University of Western Australia, Perth, WA,
Australia
Divya Singhal
Goa Institute of Management, Sattari, Goa, India
Mark Sumner
School of Design, University of Leeds, Leeds, United Kingdom
Hinrich Voss
HEC Montreal, Montreal, Canada
Journal of Industrial Relations
Published by Sage Publications
DOI: 10.1177/00221856211054586
‘Modern slavery’ describes various forms of severe relational labour exploitation. In the
realm of global value chains and global factories that are led by multinational enterprises,
modern slavery encompasses practices such as forced labour and debt bondage.
Multinational enterprises organise and orchestrate global value chains into global factor-
ies that are highly adaptive to market pressures and changes in the external environ-
ment. We employ the global factory framework to conceptualise when and how
global value chains become more vulnerable to modern slavery. We argue that combi-
nations of the three global value chain characteristics: complexity, appropriation arrange-
ments, and obligation cascadence, jointly form an environment in which modern slavery
can evolve and take root. The degree to which forms of modern slavery become visible
and recognisable depends on the particular combination of these characteristics.
External factors can moderate the relationship between these factors (e.g. involvement
of non-governmental organisations) or exaggerate their effect (e.g. a pandemic).
CMA(Ms.) Shameem Memon
Assistant Professor in Financial Accounting
V.M. Salgaocar Institute of International Hospitality Education, Raia, Margao, Goa,
Email- shameemmemom23@gmail.com, Mob. 9860612356
From the various challenges that India has been facing in the 21st Century, Global Pandemic Covid 2019 was biggest challenge. Global Pandemic Covid 2019 has given a major setback to the tourism industry of all states in India. There is a need to find out some niche markets in tourism industry in order to come out of the shocks and slow down of Covid period. One of such niche market in tourism industry is health tourism. Goa is selected as the sample state for studying health tourism in India. The purpose of this paper was to understand the opportunities and challenges of health tourism in the state of Goa. Cost effectiveness is the major opportunity and major challenges are image creation and a lack of internationally accredited hospitals in Goa.. There is an immense potential for health tourism in Goa. Keywords: Health Tourism, Opportunities, Challenges, Potentials.
An Empirical Study of the Predictors of
Green Purchase Behaviour
Semele Jatin Sardesai , Supriyanka Govekar
Department of Business Administration, MES College of Arts and Commerce, Zuarinagar, Goa, India
Department of General Management, V. M. Salgaocar Institute of International Hospitality Education, Manora-Raia, Goa, India
European Journal of Studies in Management and Business - 2022(24)21–36
The world has progressed economically in leaps and bounds but sadly at the cost of our environment.
Green Consumer Behaviour has become the need of the hour in recent years with the rapid
degradation of the environment. This study focuses on green apparel and aims to examine if there is a
relationship between i) Personal Norm and Green Purchase Behaviour, ii) Peer Influence and Green
Purchase Behaviour iii) Perceived Benefits and Green Purchase Behaviour and iv) to examine if
attitude mediates the relationship between Personal Norm and Green Purchase Behaviour. Value-
attitude-behaviour hierarchy theory (VABH) has been used. The method used for analyses is the
Structural Equation Modelling (SEM) technique using AMOS 22 software. A sample of 146
consumers was used and the convenience sampling technique was followed. The results show that
there is a positive and significant relationship between i) Personal Norm and Green Purchase
Behaviour, ii) Peer Influence and Green Purchase Behaviour iii) Perceived Benefits and Green
Purchase Behaviour and iv) attitude mediates the relationship between Personal Norm and Green
Purchase Behaviour. The findings are valuable to green apparel product manufacturers,
policymakers, parents, school management and the community at large.
Scale Development to Measure the Tourists' Alcohol Consumption Experience
Edgar Philip DSOUZA -
V. M. Salgaocar Institute of International Hospitality Education, India
edgar.dsouza@vmsiihe.edu.in
M.S. DAYANAND -
Goa University, India
msd@unigoa.ac.in
Nilesh BORDE -
Goa University, India
nileshborde@unigoa.ac.in
Journal of tourism [Issue 34]
While the role of alcohol tourism has begun to gain importance in the last decade, little effort has been made to
explain what influences the tourist's consumption of alcoholic beverages in a tourist destination and to establish
a measurement scale for those influencers. This study followed the systematic procedures of scale development
measurement recommended by prior studies. The scale development process yielded a measurement scale with
appropriate reliability and content validity. The five underlying influential dimensions of alcohol consumption
experience were identified as tourists' knowledge and past experience, choice of alcoholic beverage, choice of
drinkscape, social setting and service experience. This is the first study to focus on scale development for
measuring the alcoholic beverage experience of a tourist and modelling it to the revisit intention or the willingness
to recommend the alcohol consumption or the drinkscapes. The findings and implementations of the developed
scale are discussed in terms of both theoretical and managerial implications.
‘Modern slavery’ describes various forms of severe relational labour exploitation. In the
realm of global value chains and global factories that are led by multinational enterprises,
modern slavery encompasses practices such as forced labour and debt bondage.
Multinational enterprises organise and orchestrate global value chains into global factor-
ies that are highly adaptive to market pressures and changes in the external environ-
ment. We employ the global factory framework to conceptualise when and how
global value chains become more vulnerable to modern slavery. We argue that combi-
nations of the three global value chain characteristics: complexity, appropriation arrange-
ments, and obligation cascadence, jointly form an environment in which modern slavery
can evolve and take root. The degree to which forms of modern slavery become visible
and recognisable depends on the particular combination of these characteristics.
External factors can moderate the relationship between these factors (e.g. involvement
of non-governmental organisations) or exaggerate their effect (e.g. a pandemic).
‘Financial Literacy among College students in India’
CMA (Ms.) Shameem Memon, Dr. Makarand Sakhalkar
On 24/03/2022 and 25/03 2022 Online Mode th International conference on Emerging Management Trends: Financial Literacy, Financial Inclusion and FinTech [3Fs] organised by Faculty of Management and Commerce, Manipal university, Jaipur, Rajasthan, India
It is not enough to be just literate to do the financial planning. Financial literacy is becoming important to take wise decisions about the financial planning. Financial inclusion is one of the important agendas of the Government. This study was undertaken to identify the level of financial literacy among the college students, to find out an association between selected socio-economic factors, and the financial literacy level among the college students. An attempt was also made to find the association between the financial literacy and the financial literacy programmes attended by them. For the present study the data was collected from primary as well as secondary sources. The primary data was collected by online survey by forwarding a questionnaire made in Google form to the college students from most of the states in India. The data was analysed using SPSS through mean, percentage, non parametric test, chi square test. Most of the college students had medium to high financial literacy level. It was found that the distribution of financial literacy level was same across the category of gender, the distribution of financial literacy level was not same across the category of students attended financial literacy programme. It was also found that the financial literacy depends on specialization of study. Suggestions for government, educators and researchers are provided.
Factors Driving The Tourists Choice of Alcohol and Drinkscapes:
An Exploratory Study
Edgar Philip Dsouza Mr. -
Goa University, edgar@unigoa.ac.in
Dayanand M.S. Dr. -
Goa University
Nilesh Borde Dr -
Goa University
When travelling, an increasing number of people seek drinking experiences.
Food and restaurant selection are viewed as a complex function of sensory
preferences (taste, odour, and texture) which are influenced by non-sensory factors
such as menu variety, price, cleanliness, servicescape concerns, reputation, health
claims, service, accessibility, comfort, and atmosphere (Hanefors & Mossberg,
2003; Cullen, 2005; Choi and Jhao, 2010 Johns & Howard, (1998). Kivela et al.,
(1999). Clark & Wood, (1998). Koo et al.,(1999).
Perception of Pet Parents Towards the Concept of Fresh Food for Dogs
Sandip V. Madkaikar, Assistant Professor, VM Salgaocar Institute of International Hospitality Education, Goa.
Santosh Malkoti, Assistant Professor, Chitkara School of Hospitality, Chitkara University, Punjab.
Ravi Dandotiya, Research scholar, Chitkara Business School, Chitkara University, Punjab.
Aut Aut Research Journal
Volume XII, Issue I, January/2021
ISSN NO: 0005-0601
Since there is a notable upsurge in the number of pet parents and which includes plenty of first-time pet parents, who are commonly unaware of the appropriate eating patterns of their companion pets. And this may result in the critical health concerns to their pets which can be easily dodged if they get to know about the nutritional needs of their pet. The motive of the study was to collect the response of the pet parent (of dogs) towards the fresh food for pets (dogs). The concept of FFD (Fresh Food for Dogs) is that the food is prepared fresh, considering the dietary requirements of the pet in a hygienic manner using the best quality ingredients that are free from toxic chemicals. Feedback gathered from the pet (dog) owners concerning the FFD utilizing a questionnaire that incorporated principal elements like the value of pet at home, feeding practices, acceptability of FFD, and recommendations. The data collected through the questionnaire was transformed into numerical values for a better understanding of the recorded responses. The investigation revealed that pet owners had a certain familiarity with the nutritive dietary requirement of the pet but had extremely restricted alternatives available with them to feed their pet either homemade food for humans or packaged food. There was a pleasant response obtained from the participants involved in the survey regarding the concept of FFD. The research can be utilized by the practitioners for the formulation of FFD in an effective & efficient way to make their venture a success. And it can be adopted as a basis for further studies based on pet food development.
Tourists’ Alcoholic Beverage Consumption and Re-
visit Intention: A Conceptual Paper
Edgar Dsouza, Dayanand M.S., Nilesh Borde
Edgar Dsouza, Dayanand M.S., Nilesh Borde
Received: November 2020 | Accepted: Jun 2021
DOI: 10.5937/turizam26-29251
Alcohol consumption is an integral part of travel experience but its implication has been under-
estimated. Travel experiences are used as a competitive advantage, as more and more establish-
ments focus on creating experiences to distinguish themselves in the increasingly competitive food
and beverage sector. This paper collates literature in the area of the alcoholic beverage consump-
tion experience of tourists and their behavioural intentions. Existing food and beverage tourism
frameworks are reviewed in this study. Based on the review, we have created a new framework for
the study of the alcohol consumption experience of a tourist. This conceptual study presented in
the form of a proposed framework will help researchers to contribute to the field of beverage tour-
ism by focusing on the alcoholic beverage consumption experience as the dependant construct
and revealing the effects of such an experience on their revisit intention
Educational Repercussions due to Covid-19 in Hospitality Institutes
Jyotsna & Sandip Madkaikar
Journal of Tourism and Hospitality Management
December 2020, Vol. 8, No. 2
COVID-19 pandemic has extremely affected the education system, which is a basic contributing factor
towards the country's economic future. The focus of this research is to study how hospitality educational
institutes imparted education to its students, despite the lockdown. In times of an emergency, a suitable and
feasible education practice is what is required for the aptitude building of young minds. It has become
important now, for educators to identify the right strategy to help students to cultivate skills that will drive
their employability, productivity, health, and well-being in times to come, and ensure overall progress of
India. The growing concern of hospitality educators towards a transition from traditional teaching
methodology to an online education system has been addressed in this paper. Hospitality education being a
skill based program, needs to adopt a blended learning approach. The concept of a Virtual hotel will help
enhance the learning experience for hospitality education aspirants.
Greenwashing Understanding
Among Indian Consumers and
Its Impact on Their Green
Consumption
Deepti Jog and Divya Singhal
Global Business Review
DOI: 10.1177/0972150920962933
The consumer markets for green personal care products have been expanding rapidly in the past decade
and so are the greenwashing practices of the companies. More and more companies are engaging in
greenwashing, misleading consumers about their environmental performance or the environmental
benefits of a product or service. As the discussion around greenwashing practices has grown in the
past few years, consumers have become conscious of their choices and have started understanding the
greenwashing practices of companies. The purpose of this empirical study is to assess the greenwashing
understanding in Indian consumers’ green purchase behaviour and the effects of receptivity to green
advertising, environmental consciousness and personal norm, using structural equation modelling. The
findings confirm that the level of greenwashing understanding moderates the relationship between
receptivity to green advertising and green purchase behaviour. Additionally, the findings provide that
income level has a significant impact on environmental consciousness and green purchase behaviour
relationship. The study has possible implications for advertisers, government and other agencies.
SELP Journal of Social Science - A Blind Review & Refereed Quarterly Journal
ISSN: 0975-9999 (P) 2349-1655 (O)
The case at hand is about one reputed college belonging to one of the states from
western part of India, which selected a lady Assistant Professor, initially on a full time
regular post but was never given an appointment to that effect compelling her to work on
part-time or lecture basis for a whole year and then in the subsequent year the institution
appointed an ineligible candidate in her place. The original selection of the qualified
candidate was done by duly constituted selection panel but the same was changed by the
next selection panel. Fulfilling all the necessary eligibility conditions and being originally
selected by the duly constituted panel, this candidate was denied the initial full-time
appointment. In the subsequent year the same post was unwarranted re-advertised and
another unqualified candidate was selected as against this qualified candidate to the same
post. On account of such injustice, the originally selected candidate after exhausting all
other remedies such as representations was compelled to approach the High Court by way
of Writ Petition. The matter was considered by the High Court and the claim of the
originally selected candidate was upheld by the Honourable High Court ordering the
employer to issue the necessary appointment order to the Petitioner. This is a classic case
for the failure of recruitment and selection process in a government-controlled institution
arising out of bad decision-making where the norms of selection based on merit were not
followed by the institution. The case being cited here brings to light what consequences
result when the well-established principles for recruitment and selection are flouted due to
faulty decision-making by an organization seeking to recruit personnel. The facts of the
case and decision taken are detailed out in the case study. The author’s perception is also
expressed in the proceeding section wherein the author has criticized such faulty and
flawed decision-making by the organization letting it being drawn into litigation and
suffering a loss of face for its failure in pursuing correct decision-making. This case is an
example where the faulty decision making by the organization paved the way for an
employee to drag the organization to Court and prove that the decision of the organization
in employing an unqualified candidate, after first selecting a meritorious candidate, was
guided by extraneous factors and not merit, compelling the organization to reverse its
faulty decision, thereby ensuring justice to the protagonist.
Shweta has gone to a supermarket to buy soaps and shampoos for her newly bornmbaby and she has lot of brands available. She wants to pick products that aremchemical free and have only natural ingredients.
This is not only Shweta’s story, many consumers are now choosing the products that are environment friendly, natural and chemical free.
Risk Perception and Tourist Types:
A Study Among International Tourists
Deepti Jog, Goa Institute of Management, Sattari, India
Nandakumar Mekoth, Department of Management Studies, Goa University, Taleigao Plateau, India
International Journal of Tourism and Hospitality Management in the Digital Age
Volume 3 • Issue 2 • July-December 2019
Over time, tourism has become an industry that has a visible impact on the overall
development of the society. This study examines the impact of perceived risks on
different types of tourists classified on the basis of travel motives and would help
develop a variety of risk-reducing phenomena and paraphernalia to supply to the
traveller. Based on a survey conducted among tourists visiting a tourist destination,
the study explores the differences in risk perception among different tourist types. The
study uses a self-designed scale on type of risks against the ITR scale that classifies
travellers into three types based on their travel motives. Findings supported two types
of tourist classification against the three types in the existing ITR scale. Findings
further revealed that there is a significant difference in the risk perception of the two
types of tourists based on their travel motives in case of satisfaction risk, exhaustion
risk and psychological risk.
Shweta has gone to a supermarket to buy soaps and shampoos for her newly bornmbaby and she has lot of brands available. She wants to pick products that aremchemical free and have only natural ingredients.
This is not only Shweta’s story, many consumers are now choosing the products that are environment friendly, natural and chemical free.
A Study of Work-Life Balance among Married Women in the Banking Sector in Salcete, Goa
Deepti Jog, Nandakumar Mekoth
Published in – Volume V, Issue-2(6), April 2018
Name of the journal: International Journal of Management Studies
We all have three lifelong obligations: to work, to our spouses and to ourselves. To disregard any
of them is to deprive ourselves of the satisfaction each of them gives us. The responsibilities among
women both at the workplace and at home have increased due to changing lifestyles. There is a
dilemma in women nowadays in attaining perfection both in their professional and personal life.
As a result of which, she compromises on both aspects of her life that are truly important to her.
Therefore, if she has to sustain, it is essential that she balances both responsibilities
simultaneously which ultimately leads to stress. The complex stress from the never ending workday
is damaging. It can hurt relationships, health and overall happiness.
Projected permissiveness and indulgence in the culture of Goa: A comparison between the perceptions of tourists and residents
Presented By: Ms. Supriyanka Govekar, Dr. Nandakumar Mekoth
On 9th February 2018 & 10th February 2018, At International Conference on Media, Culture and Ethics BITS Pilani, Rajasthan.
The residents believe that social norms and culture of Goa is not so liberal to the extent of permitting lewd behaviour on beaches or its streets. They also think that there is disconnect between the true culture of Goa and the one projected to the outside world through the media. In a list given by National Geographic, Goa is ranked 6th in the world’s 10 best nightlife cities. Goa has witnessed 23.5% growth in foreign tourists’ arrivals in April 2017 over April, 2016. Media advertising has played a major role in putting Goa on the world tourism map. It is believed that the image of Goa projected to the world is that of a western enclave in India, an acknowledged ancient oriental civilization. This contradicts with the real culture of Goa, which despite for 50 years of colonial rule of Portuguese has largely remained orthodox and conservative among its Hindu, Muslim and Christian communities.
It is generally felt that resident community of Goa hold the view that Goa is projected in the media as having a permissive and indulgent culture. This is believed to attract the western tourists who have a liberal culture and also have sexual motives while travelling. Residents in general are believed to be thinking that Goa has a more or less conservative culture. This kind of a projection and the resultant attitude of tourists create a discord between the tourist and residents. While it is a fact that tourism brings the much wanted economic benefits to the residents, it is also necessary that tourists respect the culture of Goa and there is harmony between the interests of tourists and residents. This paper attempts to understand the relation among the perceptions of tourists and residents with respect to the permissiveness and indulgence in the culture of Goa and the role of media in contributing to the discord between the two if any.
Importance-Responsibility Comparison of Tourists' Actions: A Host Perspective
Deepti Jog, Nandakumar Mekoth
Name of the journal: International Journal of Tourism and Travel 11 (1 & 2) 2018, 01-07
Tourism industry has recently awakened to sustainability issues along with destination competitiveness and alternative tourism. With these changes, a related and equally important issue has emerged Responsible Tourism. The objective of this research paper is to use importance-responsibility analysis (IRA) to examine the tourists at a destination (attraction) with regard to their responsible actions, and to establish a background for understanding tourist responsibilities from the point of view of hosts. Importance Performance Analysis is applied as an instrument to develop marketing strategies in hospitality and tourism sector. It is applied to sustainable tourism initiatives study in one case & further modified to apply as importance-satisfaction analysis study in another case. This paper reconceptualises this analysis to one of importance-responsibility, enabling a focus on the responsibilities in tourism scenario.
Cashless Economy: Challenges and Opportunities for Small and Medium Enterprises within the Tourism Industry in Goa
Dr. Rachel Jessie Pereira, Ms. Nelissa Alcasoas, Mr. Manoj Neelamegan
On 12th to 14th October 2017, At the 70th All India Commerce Conference, held at Jaipur, Rajasthan.
India has recently introduced cash to cashless economy which is known as “The Digital India”. The policy has created a flurry of concerns with awe and confusion. The most significant concern for many Indian business operators is, whether the economic reform provides tangible benefits or just add more stress to their daily operations. Based on this concern, this study aims to evaluate and analyze the challenges and opportunities faced by the Indian small and medium enterprises (SMEs) within the tourism industry in the state of Goa as the industry creates multiplier effects which affect many other industries through its direct, in-direct and induced impacts. The qualitative semi-structured interview method was adapted to collect data from twelve different SMEs which comprise wellness centres, hotels, restaurants, resorts, travel agency and adventure park who are part of the tourism industry in Goa.